Terms of Service

Last updated: September 20, 2026

The Deal

Welcome to The Alpines. By using our service, you agree to these terms. If you don't agree, don't use the service. Pretty simple.

The Service

The Alpines provides training programs designed for skiing and hiking fitness. You get access to workouts, progress tracking, and optional coaching through our app and platform.

Your Account

  • You must be 18+ to create an account
  • You're responsible for keeping your account secure
  • Don't share your login credentials
  • One account per person
  • You're responsible for all activity under your account
  • Notify us immediately if you suspect unauthorized access

Health & Safety Disclaimer

Important: Our training programs involve physical exercise that carries inherent risk of injury. You are solely responsible for your own health and safety when following any of our programs.

Before starting any training program you should:

  • Consult your doctor or a qualified healthcare professional, particularly if you have any pre-existing medical conditions, injuries, or concerns about your ability to exercise safely
  • Seek medical clearance if you are pregnant, have cardiovascular issues, joint or muscular problems, or any condition that may be affected by exercise
  • Start at an appropriate level for your current fitness
  • Stop immediately and seek medical advice if you experience pain, dizziness, shortness of breath, or any unusual symptoms during exercise

Our programs are designed for general fitness purposes. They do not constitute medical advice, physiotherapy, or personalised rehabilitation. We are not medical professionals and our content should never be used as a substitute for professional medical guidance.

You train at your own risk, and you are responsible for the loads you choose and for stopping when something hurts. To the extent the law allows, The Alpines is not liable for injury, illness or health issues arising from the use of our programs, content or advice — but nothing here removes our liability for death or personal injury caused by our own negligence, which cannot lawfully be excluded. If in doubt, consult your doctor before starting.

Adventure Guides & Outdoor Activities

Our website includes adventure guides, route descriptions, and information about hiking, skiing, and other outdoor activities. This content is provided for general information only and should not be relied upon as a substitute for your own judgement, experience, and preparation.

You undertake any outdoor activity entirely at your own risk. Mountains and wild places are inherently dangerous. Conditions change, routes vary, and information may become outdated. Before setting out on any walk, hike, or outdoor activity:

  • Assess your own fitness, experience, and ability honestly
  • Check the weather forecast and be prepared to change your plans
  • Carry appropriate equipment, clothing, and navigation tools
  • Let someone know your route and expected return time
  • Be prepared to turn back if conditions deteriorate

The Alpines accepts no liability for any injury, loss, or damage arising from the use of our adventure guides or route information. Our content does not replace proper route planning, local knowledge, or qualified instruction. If you are unsure about your ability to complete a route safely, seek guidance from a qualified mountain leader or outdoor instructor.

Third-Party Services

Your training program is delivered through our own app at app.thealpines.com, where you'll find your workouts, log your sessions, track your progress and message your coach.

We use a small number of third-party providers to run it. By using our service, you acknowledge and agree that:

  • Your account and sign-in are handled by Clerk; payments by Stripe; email by Resend; and our app and database are hosted on Railway. Each processes the personal data needed for its part of the service
  • These providers act as our processors under UK GDPR, and we remain responsible to you for your data
  • We are not responsible for the availability or performance of those providers, though we'll do our best to keep the service running
  • We may change the providers we use, with reasonable notice where the change affects you

Payment & Refunds

  • The program is a one-time payment. There is no subscription and nothing renews — you will not be charged again
  • Your access does not expire. Train the program as many times as you like
  • 30-day money-back guarantee. If it's not for you, email paul@thealpines.com within 30 days of purchase and we'll refund you in full, no questions asked
  • Refunds go back to the card you paid with, usually within 5–10 working days
  • This guarantee is in addition to your legal rights, which nothing here takes away
  • We may change the price of the program for new customers at any time. That never affects a purchase you have already made

Acceptable Use

Don't:

  • Share or resell our content
  • Scrape, copy, or redistribute our workouts
  • Reverse engineer the app
  • Use the service for anything illegal
  • Abuse, harass, or spam other users or coaches
  • Attempt to access other users' accounts
  • Upload malware or malicious code

Intellectual Property

All content, workouts, branding, and code belong to The Alpines. You get a personal, non-transferable license to use it for your own training. You can't reproduce, distribute, or create derivative works without permission.

User Content

If you post in community features or share progress:

  • You retain ownership of your content
  • You grant us license to display, store, and share it as needed to operate the service
  • Don't post anything offensive, illegal, or infringing
  • We can remove content that violates these terms

Service Availability

We work hard to keep the service running smoothly, but we can't guarantee 100% uptime. The service is provided “as is” without warranties. We may need to perform maintenance, updates, or emergency fixes that temporarily affect availability.

Termination

You can cancel your account anytime through the app settings. We can suspend or terminate accounts that violate these terms, with or without notice. Upon termination, you lose access to the service. If we terminate your account for a reason that isn't your breach of these terms, we'll refund what you paid.

Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. You always keep those rights, whatever else these terms say.

Subject to that, and to the extent the law allows, The Alpines is not liable for losses arising from your use of the service — including equipment failure, data loss, or service interruptions — and our total liability to you is limited to the amount you paid us.

You are responsible for how you train: the loads you choose, the form you use, and whether a session is sensible for you on the day. Please read the Health & Safety Disclaimer above, and stop if something hurts.

Indemnification

You agree to indemnify and hold The Alpines harmless from any claims, damages, or expenses arising from your use of the service or violation of these terms.

Disputes & Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved through binding arbitration rather than court, except where prohibited by law.

Changes to Terms

We may update these terms. We'll notify you of significant changes via email or in-app notification. Continued use after changes means you accept the new terms.

Entire Agreement

These terms, along with our Privacy Policy, constitute the entire agreement between you and The Alpines. If any provision is found unenforceable, the rest remains in effect.

Contact

Questions about these terms? Email us at legal@thealpines.com

By using The Alpines, you acknowledge that you've read, understood, and agree to be bound by these Terms of Service.